Privacy Policy

1. Information We Collect

Information you provide

Contact Details: When you enter your contact details into our website form, we collect:

• your name
• business name
• email address
• phone number
• business address

User Content: We collect the content you submit, post, or transmit through the Service, including call recordings, transcripts, messages, and other communications.

Information we collect automatically

Usage Data: Information about your interactions with the Service, including features used, pages viewed, and actions taken.

Device Data: IP address, browser type, operating system, and device identifiers.

Cookies and Tracking Technologies: We use cookies and similar technologies to operate the Service and understand how it's used. You can control cookies through your browser settings.

Information from third parties

Third-Party Integrations: If you connect the Service to other platforms, we may receive information about you from those platforms, subject to their own privacy policies.

Business Partners: We may receive information about you from our business partners.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain and improve the Service, including to process transactions, authenticate users, and provide customer support
• Communicate with you, including sending updates and support messages
• Analyse usage and improve the Service
• Enforce our Terms of Service and this Privacy Policy
• Comply with our legal obligations

3. How We Share Your Information

We may share your information with:

• Service providers who help us operate the Service, including hosting, AI/ML, IT support, analytics, and professional advisers
• Our affiliates and business partners, for the purposes described in this Privacy Policy
• Parties involved in a business sale, merger, or similar transaction
• Legal and regulatory authorities, where required by law
• Anyone else, with your consent

We also use aggregated, de-identified data to generate insights and improve our Service. This data does not identify you or any individual.

4. Data Security

We use reasonable administrative, technical, and physical measures to protect your information.

5. Data Retention

We retain your information for as long as necessary to provide you with the Service and fulfil the purposes described in this Privacy Policy. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Access and Correction: You can request access to, or correction of, your personal information by contacting us. We'll respond within 14 days.

Opt-Out of Communications: You can unsubscribe from marketing communications at any time. We may still send non-promotional messages related to your account.

Cookies: You can disable cookies through your browser settings, though some parts of the Service may not work properly as a result.

Complaints: If you're unhappy with how we've handled your personal information, contact our Privacy Officer (details below) with your name, details of your complaint, and any supporting information. We'll respond within 14 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including by service providers who help us operate the Service. Regardless of where your information is handled, we take reasonable steps to ensure it continues to be handled consistently with the Australian Privacy Principles.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We'll notify you of material changes and update the date above. Continued use of the Service after changes take effect means you accept the updated policy.

9. Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia.

10. Contact Us

If you have questions about this Privacy Policy, contact:

The Privacy Officerhello@conversionassist.ai8/222 Hoddle Street, Abbotsford VIC 3067, Australia